Hardware Replacement Guarantee
Web World Ireland guarantees the functionality of all dedicated server hardware components and will replace any failed component at no cost to the client. Hardware repair/replacement will begin immediately upon identification of the hardware failure and is guaranteed to be complete within 1 hour of problem identification. Hardware is defined as the Processor(s), RAM, Hard Disk(s), Motherboard, NIC Card, and other related hardware included under the server lease. The time required to repair/replace hardware does not include software reinstallation and/or data recovery from backup tapes/disks (time frame depends on size of disk and amount of data). This does not cover servers co-located although we will assist these customers with hands on support and we will replace any hardware where we can.
Network Uptime Guarantee
Web World Ireland's servers are supported by a world-class infrastructure engineered from the ground up to support just about any kind of contingency. They are connected to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. Web World Ireland guarantees a 99.9% uptime excluding scheduled maintenance and prior notified upgrades. Web World Ireland's Cisco Powered Network, combined with 24/7/365 monitoring by highly qualified network engineers and administrators, guarantee the functioning of all network infrastructure including routers, switches, and cabling.
Backups
Shared Hosting: We make regular backups of all our shared servers, however Web World Ireland does not take responsible for files and data residing on any customer's account. It is the customers responsibility to maintain all appropriate backup of files and data stored on our servers.
Dedicated Servers: We do not make backups of dedicated servers or servers co-located on our network. Its the customers responsibility to backup data on these servers.
Managed Dedicated Server: We make regular backups of all our managed dedicated servers & email daily reports to these customers. However these customers must also make regular backups of their own data and we do not guarantee the integrity of any backups we make.
Uptime Guarantee
We guarantee our web servers will be up and running at least 99.5% of the time, or you get service uptime credit applied to your next month's bill! If our server is down, you get this much credit:
| 2 consecutive hours | 10% of your regular fees |
| 4 consecutive hours | 20% of your regular fees |
| 7 consecutive hours or more | 25% of your regular fees |
| 7 non-consecutive hours in any single month | 25% of your regular fees |
| 24 hours (consecutive or otherwise) in any single month | Full month free! |
